Wednesday, 24 October 2012

My AWFUL ASDA experience.

This is what the wetness from the bags did to my leggings!!

I feel like i haven't posted on here in years but then again 3 months in blogging time probably equates to years anyway.
I am blogging today because i am highly frustrated and annoyed with a recent online shopping experience.
It wasn't the usual fashion or beauty haul, oh no! I placed a grocery order from ASDA.
So i placed my order on the 11th of October and booked it to be delivered between 1pm-3pm the following day.
Sure enough at around 2pm on Friday the 12th my order arrived, i signed for it and took it to my kitchen.
When i was unpacking my food i noticed the carrier bags containing the food were wet and i could smell a strong smell of bleach. I put two and two together and sure enough the wetness on the bags had bleached and ruined my clothes. 
I started to worry about the bleach being all over my food shopping so rang the ASDA customer services and this is where it all went downhill. (i actually emailed initially but because of the seriousness of the matter i decided to call)
The lady i called was clueless and couldn't understand that i didn't want any of the food any more because it could well all be contaminated with bleach. She kept offering me a refund for my damaged item..... 'Lady, ALL my items are damaged!!'
After a lot of talking and not getting anywhere she put me through to the store manager who was equally unhelpful.
She proceeded to tell me she had no idea what it could have been, she insisted it couldn't have been any cleaning products they use in the delivery van like i had suggested and it couldn't have been any bleach that had spilt in the van because the food is all stored in different compartments.
Eventually she decided to offer to pick all the food back up the following day and then re-deliver it in a day or two, NOT good enough in my opinion. I was busy the following day (I was actually admitted to hospital at midday due to severe stomach pains...) so declined. She then went on to offer me a partial refund for my shopping....again NOT good enough in my opinion however at this point i had been trying to resolve the issue for hours and seemed to be getting nowhere so gave in and accepted the partial refund. She explained it would be issued and would be credited to my bank within 7 days.

Now, the next day, as i mentioned previously, i was admitted into hospital with severe stomach pains and stayed there for almost 6 days so was unable to pursue the matter any further regarding the ruined clothes and the refund.

On the 22nd at home i decided to check my bank account and noticed i had still not received any refund nor any response to previous emails so I decided to call ASDA and once again I received atrocious customer services. I was offered the usual refund for THE item damaged no matter how many times i tried to explain my whole order was unacceptable. Eventually the lady at customer services told me she has no authority to issue a refund and couldn't direct me to anybody who could.

I am now at a loss at what to do next, everybody i try to contact say they cant help and wont direct me to somebody who can. I am out of pocket and i have ruined clothes.

All i can assume is ASDA are happy to let me and my young daughters eat food which is potentially contaminated with bleach?!

One thing is for sure, i will NEVER be shopping there again. Think of it this way ASDA, because you couldn't help sort out my £40 order you will now be loosing out on my £100 food shops for the rest of my life, such a stupid move on your part.

At a last ditch attempt i will be writing to head office regarding this whole fiasco however i won't hold my breath.

Have you ever had an awful shopping experience and were the customer services as atrocious as this?!

Char
xxx